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How to Leave a Review for Business on Yahoo

Written By Thursday 21 April 2022 Add Comment Edit
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How to write a Yelp review that won't toll yous

Mandi Woodruff-Santos
How to write a Yelp review that won't cost you
We're still shaking our heads over a New York hotel'southward ridiculous attempt to thwart negative online reviews: past threatening hymeneals parties with a $500 fine each time one of their guests posted a jab online.

The Union Street Guest House, a boutique hotel in upstate New York, cached this particular clause in the contract clients sign when they rent their facilities for events.

"...There will be a $500 fine that volition exist deducted from your deposit for every negative review of USGH placed on any internet site by anyone in your party and/or attending your wedding or event," the policy says.

The hotel has since denied that it was serious about implementing the fine, but it left some consumers wondering if an absurd policy like that is even legal.

Businesses can certainly sue customers who write bad reviews (and win), but they have to at least prove the remarks were either factually incorrect or written maliciously, says Scott Michelman, an attorney with Public Denizen, a consumer rights advocacy grouping. The idea that a visitor could impose fines on customers over a bad review that is factually correct and based on a person'due south opinion seems unreasonable, not to mention out of the bounds covered by the Beginning Amendment.

"I think under all state contract laws, information technology would be unenforceable to stick something in fine impress that says a client tin't disparage a business," Michelman says.

There's 1 situation in which in that location might be an exception: If a customer and the business agreed upfront (with legal representation on both sides) to include a non-disparagement clause in a contract, the business may accept legal grounds on which to sue if the other political party didn't concur up their end of the agreement. Even and then, the fact that a business concern would try, past whatever means, to stop customers from telling others about their service should raise a cerise flag.

"Y'all accept to bank check the fine print for these nasty clauses," Michelman says. "That may be a signal to the consumer that this is an unscrupulous business and they might want to think twice almost [doing business with them]."

How exercise you know y'all've gone too far?

Yous don't need a law caste to tell when a company like Spousal relationship Street Invitee House has gone too far to protect their reputation. But as more businesses and professionals fight dorsum against consumers who mail service negative reviews online, it's helpful to know the difference between what is harmless opinion and what could be grounds for a lawsuit.

Write about your personal experience: Afterwards news broke about Union Street's policy, a lot of people started flooding their Yelp page with 1-star reviews. That's precisely the kind of review that a visitor could sue over. You tin win a lawsuit if a negative review is based on your personal feel, but not if information technology's something you heard from a friend or wrote simply to damage their business. "A consumer can always say what the consumer thought," Michelman says. "It gets a picayune more than dangerous if the consumer says things like, 'I went to this doctor and this doctor is not board certified.' If that's untrue, that'due south a factual outcome and it could exist defamatory," and that doctor can seek damages.

Stick to the facts: If yous hired a contractor to remodel your kitchen and he wound up breaking your stove or blowing a hole through the wrong wall, then by all means, write a review reflecting the shoddy work. But don't lie about what happened or speculate about what other transgressions he may or may not be guilty of. In Feb, a Fairfax, Va., jury found a homeowner defamed her contractor when she wrote a pair of scathing reviews of his services, one of which accused him of stealing jewelry during the structure process. In that case, she defamed him past calling him a thief publicly before it was ever proven he stole anything.

Don't expect those review sites to accept your dorsum: Review sites like Yelp have been vocally supportive of their reviewers' correct to complimentary speech. But don't expect them to pay your legal fees if y'all're sued past a business for making alleged defamatory remarks. "Nosotros don't have sides when it comes to factual disputes, so we expect yous to stand behind your review," Yelp says in its user guidelines. Fighting a defamation lawsuit tin be expensive. Your first line of defense in the case of a lawsuit can be your homeowner'due south or renter's insurance policy, Michelman says. Your policy may include "personal liability" coverage, which would protect y'all in the issue of a libel suit (defamation and slander are both types of libel — defamatory comments are written, while slander is spoken). If it doesn't, you could opt to purchase an inexpensive umbrella policy for libel coverage, the same kind of policy that online bloggers use to protect themselves.

Don't finish writing reviews: Follow these rules the next fourth dimension y'all pen a review of your favorite (or less favorite) eatery. Just don't let the threat of a lawsuit finish yous from speaking your mind about the service you received, whether good or bad. "Customers should know that merely criticizing the business does non create a crusade of activity," Michelman says. "Information technology'southward actually really helpful when consumers talk to each other. It creates a more efficient and fair marketplace."

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Source: https://finance.yahoo.com/news/how-to-write-a-yelp-review-that-won-t-cost-you-210239803.html

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